Help Center

We answer all your questions here

You are going to be a Tea expert. We are so happy that you want to learn how to make the perfect cup of tea and make the most of your Ruwasey Teas. You are in the correct place, Please Click Here and you will become a Tea expert in no time.

Eventhough Ruwasey tea packs have a zip lock to further take care of your tea, We recommend that you store your Ruwasey Teas in an air tight container or glass jar (Keep away from sunlight). You can check out our storage Here

Ruwasey Teas are originated from the finest tea fields of Sri Lanka (Ceylon).  With our years of experience (3 generations) in the Tea industry of Sri Lanka, we have hand-picked the bet teas from all the tea growing regions of Sri Lanka. To help you further understand the specific regions each tea was selected from Click Here

Ruwasey Teas are 100% pure Ceylon Teas and the flavoured teas have artificial flavouring. To check out our Non-Flavoured and Flavoured Teas Click Here

We are extremely sorry you had to experience this and our community has been going crazy for this product. Please send us a message with your requirements and we will add you to our priority list, so that when we receive our you will be the first to know. Please Click Here to send us a message.

Yes we do have samples for you. If your looking for only samples it will be only $9, which will be all 7 products. However, if you buy a tea packet you have the opportunity to add all the samples to your order for only $5. Please Click Here for samples.

Your Ruwasey Tea packets sizes range from 50 - 100 grams. Please Click Here to see our size range with the products. 

Your Ruwasey Teas sample packs are 2-20grams. Please Click Here to see the full size range. 

Yes, we do have samples for you. If you are looking only for samples it will be NZD 10 which will be all 7 products. Please see the sample range here

Please send us a message with your requirements and we will add you to our priority list, so that when we get our stock you will be the first to know. click here to contact us  

We at Ruwasey are a husband and wife duo, and one us ourselves, our fathers, grandfathers and generations before them were former Tea planters in Sri Lanka. We are both tea aficionados and tea connoisseurs, and we guarantee that are teas are One of the best Ceylon teas you will ever have. 

All are teas are ethically sourced from our homeland Sri Lanka. You can completely be confident that the tea your enjoying comes from sustainable, fair and ethical tea plantations. 

with our years of experience in the tea industry of Sri Lanka, we personally know the tea growers, their plantations, policies and their workers.

Relationships with trust and loyalty are built with a great cup of tea and Ruwasey has grown many of these with the tea producers and growers of Sri Lanka.

There is commitment made by everyone who works with Ruwasey to bring you the true-to-type, perfect quality cup of tea.

From the Tea grower and Producer through to your brewing, Ruwasey stands behind the integrity of their product completely. 

We ship world-wide from New Zealand.

For New Zealand Click Here

Please click hereto view our Return and refund policy

We will provide you with tracking details after you have placed an order. Tracking details will be provided via email/text. Please make sure the correct email and phone number is entered. If you have not received any notification after two business days , please contact our customer care team here

We are extremely sorry and we understand your frustration. Please contact our customer care team here and we will get back to you at your earliest.

Once the order is confirmed, we are unable to make any amendments, or cancellations. The process after an order is placed is automated. Please make sure you double, triple your order cart before you checkout. 

Yes we do and we would love to share our teas with you. Find out more

Please click here and we will be in touch with at your earliest convenience. 

Australia         - NZD 150

New Zealand - NZD 100

Any other country please contact here and we will be in touch with you at your earliest convenience. 

We accept all card payments. There will be no surcharge for wholesale card payments. If you have any questions please inquire here

Credit terms are on a trader by trader basis. Please inquire here